Terms of service
Thank you for choosing Avanti Jewellers. By use of this website you are agreeing to the terms and conditions laid out below. Avanti Jewellers reserves the right to update these terms at any time without notice. Please read these terms of use carefully before you start to use the site. If you do not agree to these terms of use, please refrain from using our site.
Definitions
“we” and “us” refers to Avanti Jewellers of Ashbourne.
“website” or “site” refers to the website: www.avantijewellers.co.uk
“you” refers to the person using the website, whether as an unregistered guest or as a registered user.
Company details:
Avanti of Ashbourne Ltd
Registered office 2-4 Church Street, Ashbourne, Derbyshire, DE6 1AE
Company Registration Number: 6735537
VAT no. 380113096
Trade marks
Avanti Jewellers is a UK registered trade mark of Avanti of Ashbourne LTD.
Terms and Conditions
1. Accuracy of content on this website
We've taken great care to make sure the content of this website is accurate and up to date, however, errors can sometimes occur. It is important to note:
1a. Availability of stock
i) While we do our best to ensure that the stock displayed on our website is correct, there may be instances due to human error or lost/damaged stock where an online stock figure is incorrect.
ii) If we do not have an item in stock that you have ordered, we will contact you to confirm if you would like to wait until the item is in stock or cancel your order.
iii) If contact cannot be made via the phone number or emails provided when you placed the order, Avanti will automatically cancel and refund your order after 30 days.
1b. Dimensions, sizes and weights
i) All sizes, weights and measurements are approximate.
1c. Incorrect pricing
i) The price on the website is classified as an invitation to buy at the stated price. The contractual price is the price confirmed upon dispatch.
ii) In rare cases where the online ‘invitation to buy’ price is incorrect, you will be notified before the item is dispatched. You are within your right to cancel the order for any reason should this occur.
iii) Avanti Jewellers is not obligated to supply or deliver goods at a wrongly listed price.
2. Delivery
2a. Delivery of your goods
i) We send all deliveries to mainland UK addresses via Royal Mail. We offer free shipping on UK parcels (excluding Ireland) over £75.00. There is a £4.95 shipping charge on orders under £75.00.
ii) Some heavier or larger items, such as premium watches, Wolf watch winders, jewellery boxes, and a selection of pewter giftware, may incur an additional delivery charge due to the size of the package. This will be communicated to you at checkout. Your signature will be required upon receipt.
iii) Orders under £100 will be sent via Recorded Delivery. Orders over £100 will be sent via Special Delivery.
iv) Avanti cannot guarantee same-day dispatch. If this is required, please contact us in advance for confirmation.
v) Goods purchased via interest-free finance must be shipped to the same address as the applicant’s account. We cannot ship to an alternative address.
vi) European / International shipping rates vary dependent on the item and the destination. Please contact us for more information.
vii) It is the responsibility of the customer to check and pay for any customs fees that may be owed on international orders.
2b. Goods damaged during delivery
i) In rare instances of goods becoming damaged during delivery, it is the duty of the customer to notify us in detail within 24 hours of receipt by phone or email. Where possible we recommend that photographs are taken and shared via email.
ii) Instances where we are notified after this time-period will be considered for a refund on a case-by-case basis.
3. Returns & Exchanges
3a. Returning an item
i) If for any reason you change your mind about your purchase, you can return your piece of jewellery to us within 28 days of receipt for a full refund or exchange.
ii) While we endeavour to ensure all items are delivered in the best possible condition, it is your responsibility as the customer to check that you are happy with the condition in which an item is received. If you wish to return an item because it is damaged or in otherwise unsatisfactory condition, you must notify us of any damage within 48 hours of the item being delivered.
iii) Returned items must be unworn and returned in the same condition as was received. We may refuse a full refund if the item has been damaged or worn.
iv) Personalised items or those which have been made/special ordered to your specification cannot be returned or exchanged unless they are damaged or faulty.
v) Items must be returned along with the original packaging, proof of purchase and accompanied with a note detailing the reason for return and indication of whether you would like a refund or an exchange.
vi) Avanti may contact you to confirm details or request more information about your return.
vii) Avanti does, not unless otherwise agreed, cover the cost of postage (this applies to any postage fees incurred when purchasing and/or when returning the item), insurance or customs fees.
viii) It is the duty of the customer to ensure items are returned safely. Avanti does not accept responsibility for posted items which have become lost during transit.
3b. Refusal of Returned Goods
i) Avanti reserves the right to refuse any request for return which has been submitted after the 28 day period. If you are unable to physically deliver within this time, you can notify us in writing of your intention to return, but this notice must be given before the 28 day period expires.
If a return request is refused, the item will be redelivered to you and you may be liable to cover any costs incurred. If a redelivered item is refused, this will be deemed to be an irreversible instruction for Avanti to dispose of the goods as we see fit without notice.
4. Faulty goods
A ‘fault’ is defined as an item which does not work in the manner which it is intended. For example a watch that does not keep time within the manufacturer's specification.
4a. Returning Faulty Goods
i) Faulty goods may be returned for a repair or exchange within 6 months of their delivery date.
ii) Some items may include a manufacturers guarantee/warranty which exceeds this period. Such returns which take place after the 6 month period should be dealt with directly by contacting the manufacturer.
iii) Avanti reserves the right to make any final decision on whether an item should be repaired or replaced.
iv) Some items may need to be sent to their original manufacturer for further assessment and repair.
5. VAT and Import duties
Import Duty & VAT for International Customers: In the UK, Value Added Tax (VAT) is charged on many goods and services.
5a. If you are visiting the UK from another country, you are no longer entitled to VAT-free goods.
i) It is the duty of the customer to declare customs duty in your home country for items purchased in the UK. Customs duty rates vary worldwide. Please check the UK HM Revenue & Customs website and also the website of your home country for more information.
ii) For items purchased online to be delivered to a country outside of the UK, it is the responsibility of the customer to check and pay for any customs fees that may be owed on international orders.
6. Links to and from other websites
6a. Avanti does not accept responsibility for any website not under our control, which we have linked to, or which links to our site.
i) Where our site contains links to other sites and resources provided by third parties, these links are provided for your information only.
ii) While we aim to only provide links to up-to-date information from reliable sources, we have no control over the contents of those websites, and accept no responsibility for them or for any loss or damage that may arise from your use of them.
iii) When accessing a site via our website we advise you check their terms of use and privacy policies to ensure compliance and determine how they may use your information.
iv) Avanti has the right to refuse any offer, promise or promotion that is being advertised on any website other than our own.
7. Discounts and Promotions
Discount codes are never considered to be valid on pre-owned items, sale items or products which are already being offered on a promotion of any kind.
Discount vouchers which are redeemed in-store are intended for use on a single transaction only unless otherwise stated.
Avanti reserves the right to refuse any discount without reason.
8. Disputes
Any disputes not resolved by normal complaints procedure will be resolved exclusively in the courts of England under English law. These conditions do not affect your statutory rights.
9. Reliance On Information Posted & Disclaimer
The materials contained on our site are provided for general information purposes only and do not claim to be or constitute legal or other professional advice and shall not be relied upon as such.
We do not accept any responsibility for any loss which may arise from accessing or reliance on the information on this site and to the fullest extent permitted by English law, we exclude all liability for loss or damages direct or indirect arising from use of this site.
10. Accessing our site
Access to our site is permitted on a temporary basis, and we reserve the right to withdraw or amend the service we provide on our site without notice (see below). We will not be liable if for any reason our site is unavailable at any time or for any period.
11. Intellectual property rights
i) We are the owner or the licensee of all intellectual property rights in our site, and in the material published on it. Those works are protected by copyright laws and treaties around the world. All such rights are reserved.
ii) You may print off one copy, and may download extracts, of any page(s) from our site for your personal reference and you may draw the attention of others within your organisation to material posted on our site.
iii) You must not modify the paper or digital copies of any materials you have printed off or downloaded in any way, and you must not use any illustrations, photographs, video or audio sequences or any graphics separately from any accompanying text.
iv) Our status (and that of any identified contributors) as the authors of material on our site must always be acknowledged.
v) You must not use any part of the materials on our site for commercial purposes without obtaining a licence to do so from us or our licensors.
vi) If you print off, copy or download any part of our site in breach of these terms of use, your right to use our site will cease immediately and you must, at our option, return or destroy any copies of the materials you have made.
12. Our site changes regularly
We aim to update our site regularly, and may change the content at any time. If the need arises, we may suspend access to our site, or close it indefinitely. Any of the material on our site may be out of date at any given time, and we are under no obligation to update such material.
13. Our liability
The material displayed on our site is provided without any guarantees, conditions or warranties as to its accuracy. To the extent permitted by law, we, and third parties connected to us hereby expressly exclude:
i) All conditions, warranties and other terms which might otherwise be implied by statute, common law or the law of equity.
ii) Any liability for any direct, indirect or consequential loss or damage incurred by any user in connection with our site or in connection with the use, inability to use, or results of the use of our site, any websites linked to it and any materials posted on it, including, without limitation any liability for:
- loss of income or revenue;
- loss of business;
- loss of profits or contracts;
- loss of anticipated savings;
- loss of data;
- loss of goodwill;
- wasted management or office time; and
for any other loss or damage of any kind, however arising and whether caused by tort (including negligence), breach of contract or otherwise, even if foreseeable, provided that this condition shall not prevent claims for loss of or damage to your tangible property or any other claims for direct financial loss that are not excluded by any of the categories set out above.
This does not affect our liability for death or personal injury arising from our negligence, nor our liability for fraudulent misrepresentation or misrepresentation as to a fundamental matter, nor any other liability which cannot be excluded or limited under applicable law.
14. Information about you and your visits to our site
We process information about you in accordance with our privacy policy, see privacy and cookies page. By using our site, you consent to such processing and you warrant that all data provided by you is accurate.
15. Viruses, hacking and other offences
i) You must not misuse our site by knowingly introducing viruses, trojans, worms, logic bombs or other material which is malicious or technologically harmful. You must not attempt to gain unauthorised access to our site, the server on which our site is stored or any server, computer or database connected to our site. You must not attack our site via a denial-of-service attack or a distributed denial-of service attack.
ii) By breaching this provision, you would commit a criminal offence under the Computer Misuse Act 1990. We will report any such breach to the relevant law enforcement authorities and we will co-operate with those authorities by disclosing your identity to them. In the event of such a breach, your right to use our site will cease immediately.
iii) We will not be liable for any loss or damage caused by a distributed denial-of-service attack, viruses or other technologically harmful material that may infect your computer equipment, computer programs, data or other proprietary material due to your use of our site or to your downloading of any material posted on it, or on any website linked to it.
16. Jurisdiction and applicable law
The English courts will have non-exclusive jurisdiction over any claim arising from, or related to, a visit to our site.
These terms of use and any dispute or claim arising out of or in connection with them or their subject matter or formation (including non-contractual disputes or claims) shall be governed by and construed in accordance with the law of England and Wales.
Your concerns
If you have any concerns about material which appears on our site, please contact: info@avantijewellers.co.uk.